Refund policy

The Pretty Possum Return & Refund Policy

We want you to LOVE your Pretty Possum purchase! If something isn’t quite right, we’re happy to help.

Returns

• Returns are accepted within 14 days of purchase for a refund or store credit.
• Merchandise must be unworn, unwashed, unused, and in original condition with all tags attached.
• A valid receipt or proof of purchase is required.
• After 14 days, all sales are final.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

• Customized Hat Bar hats and items
• Personalized or customized merchandise
• Jewelry
• Accessories
• Undergarments
• Clearance and final-sale merchandise

Because Hat Bar items are customized specifically for you, all customized Hat Bar purchases are final sale.

Damaged or Defective Merchandise

If you receive an item that is damaged or defective, please contact us as soon as possible so we can work with you to resolve the issue.

Items that have been worn, washed, altered, stained, damaged, or are missing original tags may not be accepted for return.

The Pretty Possum reserves the right to refuse a return that does not meet the requirements of this policy.

Thank you for shopping small and supporting The Pretty Possum! 💕